Privacy Policy

1. Information we collect

We collect personal information only when it is necessary to provide our services or respond to enquiries. This includes:

• Contact information — name, email address, and phone number, provided through our contact form or by email or telephone.
• Service-related information — details you share during sessions about your document situation, which we use solely to carry out the service you have requested.
• Usage data — standard information collected by our website (page visits, browser type, approximate location) through analytics cookies, with your consent.

We do not collect financial account details, tax identification numbers, or other sensitive financial data as part of our services. We are not authorised to hold or process such information for advisory purposes.

2. Legal basis for processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process personal data on the following bases:

• Contract performance — processing necessary to provide the programme you have arranged with us.
• Legitimate interests — responding to enquiries and improving our services, where these interests do not override your rights.
• Consent — for non-essential cookies and any marketing communications, which require your explicit consent and can be withdrawn at any time.

3. How we use personal data

• To respond to enquiries and arrange sessions.
• To deliver the programme or service you have requested.
• To send a session summary or printed materials relating to your programme.
• To improve the content and structure of our website, using aggregated and anonymised analytics data.
• To fulfil any legal obligations placed on us.

We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling.

4. Data sharing

We do not share personal data with third parties except in the following limited circumstances:

• Service providers — if we use third-party tools for email delivery or website analytics, those providers process data on our behalf under appropriate data processing agreements.
• Legal requirements — if we are required by Thai law or a competent authority to disclose information, we will do so only to the extent necessary.

5. Data retention

We retain contact information for as long as we have an active client relationship and for a period of three years thereafter, in case of follow-up enquiries. Session notes are retained for two years. Website analytics data is retained in anonymised form.

You may request deletion of your data at any time by contacting us at [email protected]. We will action deletion requests within 30 days unless we are required by law to retain certain records.

6. Data security

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, or disclosure. These include:

• Password-protected access to digital records
• Secure storage of any physical session notes
• HTTPS encryption for all data transmitted through our website
• Restricted access to personal data within our small team

In the event of a data breach affecting your rights or freedoms, we will notify you and the relevant authority as required by the PDPA.

7. Cookies

Our website uses cookies to function correctly and, with your consent, to understand how visitors use the site. Essential cookies are required for basic site operation. Optional analytics and preference cookies are only placed with your agreement. You can manage your preferences at any time through our Cookie Policy page.

8. Your rights

Under the Thailand PDPA, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to ask us to correct inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data in certain circumstances.
• Right to restriction — to ask us to limit how we process your data in certain circumstances.
• Right to data portability — to receive your data in a commonly used, machine-readable format.
• Right to object — to object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

9. Third-party links

Our website may contain links to external websites — for example, Thai government information pages. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

10. Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted information through our site, please contact us and we will delete it promptly.

11. International data transfers

Our operations are based in Thailand. If we use any service providers who process data outside Thailand, we ensure appropriate protections are in place in accordance with the PDPA's requirements for cross-border transfers.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated date. Continued use of our site after any changes constitutes acceptance of the revised policy.

13. Contact

For privacy-related enquiries or to exercise your rights: